Help Center

Welcome to our help and resource center. You can find your answers here or contact our support team with any questions you have. The information on this page does not constitute legal advice.

FAQs

All penalties general payment contact
Failure to comply with the Financial Responsibility Law may lead to penalties including driver’s license suspension. Consult your state regulations for more information.
Wilber is here to guide you through this process. Once you have settled your balance in full or received a signed Installment Agreement, Wilber can provide you the instructions to get your license released. For more information regarding this process or your account status please contact a Wilber representative at 800-313-5169 x3191 or consult your state regulations for more information.
Financial Responsibility Law applies to all traffic accidents resulting in personal injury, death or property damage in excess of a specific dollar amount defined by your state. Failure to comply with this law may lead to penalties, such as:

  • Monetary fines
  • Suspension of driver’s license
  • Suspension of registration
  • Could also affect future attempt to procure auto insurance
  • Increased Premiums

Please reference your own state's regulations in regards to penalties.
We are here to guide you; help you make your payment on time and to make sure you are well informed about your options. In most cases, when you make payments or settle your case, Wilber can provide you with documents to help you if you are required to appear in court or to get your driver’s license back.
The liable party is someone at-fault or responsible for causing damage or loss to another party.
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At Wilber we review police reports and other documents to make sure we have the right contact. We understand sometimes people with the same name or same address could get contacted about a liability claim. We want to make sure to double check your identity and relationship to the responsible party. Call a representative to resolve this quickly or email documents proving error to [email protected]
Our bankruptcy department will review the claim and your unique situation. Email your bankruptcy papers to [email protected] or give us a call and we will guide you through the process.
Our support team is here to assist you. Have your attorney send us a letter of representation to [email protected] or contact a representative to provide attorney information at 800-313-5169 x3189. 
That’s great news, you took the first steps to settle your case. Please send us a copy of your court documents to [email protected] or contact a specialized representative at 800-313-5169 x3189 so that we may update your file.
Our client's records show that you were responsible for another party's loss and did not have insurance at the time of the incident. Wilber has been authorized to contact you to negotiate and settle this claim with you on behalf of the other party’s insurance company. If our information is incorrect, please contact us immediately so we can update our records.
Wilber can find out for you. If you had an active insurance policy at the time of the incident, you may be covered. You can call your insurance company, insurance agent, or call a Wilber representative at (800) 313-5169 x3191 and we can find out for you.
The assumption by a third party, such as an insurance company, of their insureds legal right to recover damages. For instance, when an insurance company pays for their insureds damages after an auto accident, they have the right to pursue the party that caused the damages.
Sometimes an amount claimed is too high to be paid in one payment. To help ease the load, Wilber provides an Installment Agreement or Payment Plan that allows you to pay the amount claimed weekly/bi-weekly or monthly. Signing the Installment Agreement may also help you to get your license reinstated if it has been suspended. To set-up a plan that fits your budget please contact a representative at (800) 313-5169 x3191.
Yes.  Before you sign it, please make sure to contact a notary public. This document needs to be notarized when signed. After we receive your original, signed and notarized, installment agreement, we will add our signature and send you a return copy in the mail.    
When someone stops paying under their original Installment Agreement, the original Installment Agreement is defaulted or cancelled. The State will be notified which may result in a new license suspension.  You will have to renegotiate a new Installment Agreement, if your State allows it. 
After Wilber provides you with a copy of your completed Installment Agreement, please make sure to keep a copy of yourself.  You then need to follow your State's instructions with regard to submitting or presenting the form to the DMV or other state financial responsibility office. 
Some states do require “ink on paper” as opposed to a copy of the document.  Please contact your local DMV or state financial responsibility office for instructions.  Our representatives will make sure you are given all the available options to receive this paperwork as timely as possible.  
When someone gets in an accident there is usually a police report written up about the details of the incident. The Accident Number is the document number at the top of the police report. It is requested or useful when you need to clarify certain details about the accident to the insurance company or court.  It is not required for full completion of an installment agreement or release.
Most legal documents like the Installment Agreement require a valid signature. A Notary Public is a legal witness to your signature. Notary Public can be found at most banks, libraries or other public financial institutions.
We can replace lost paperwork for a $100 fee. This fee includes updating the files, generating reports, reprinting and mailing of all documents to the desired address. Expedited documents may require an additional fee. Call a representative at (800) 313-5169 x3191 and they will be happy to take care of this quickly for you.
If you had insurance at the time of the incident, we can contact your carrier and sort things out for you. You can email us a photo of your insurance card or your policy number with the name of your insurance provider or agent, at [email protected]. If you need more guidance, please contact a representative at (800) 313-5169 x3191.
All your signed or uploaded documents are available at WilberPay.com once you sign in. You can also contact a representative at 1 (800) 313-5169 x3191 and request a copy to be emailed or mailed to you. *Fees may apply.
That depends on your state's rules and guidelines, but in many states the answer is yes. Consult your state's DMV for more information.  In many cases, Wilber has the right to request your state DMV to review a request for suspension if you were uninsured.  If your license is suspended as a result of this process, Wilber can provide you with the necessary documents to help you recover your suspended driver license.
Wilber and Associates offers Spanish language access services.  A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.
We can replace lost paperwork for a $100 fee. This fee includes updating the files, generating reports, reprinting and mailing of all documents to the desired address. Expedited documents may require an additional fee. Call a representative at (800) 313-5169 x3191 and they will be happy to take care of this quickly for you.
By mail: 10-14 business days.
By email: 1-3 business days.
Expedited email: <48 business hours.

We understand, sometimes fast is just not soon enough. You may expedite your paperwork preparation for an additional $50 for <48-hour processing. *Additional printing fees may apply. 
At Wilber we try to update our files right away, but it is possible you will receive mail or a phone call after you made a payment or paid off your full balance. Please feel free to contact a representative to notify us.  Our representatives are here to assist you and can update your account records.
At Wilber we understand, not everyone is able to make a payment in full. There are many options to settle your case. Feel free to set up a payment plan at WilberPay.com or contact a representative to discuss settlement or payment opportunities.  
At Wilber, our priority is to make it easy for everyone to make a payment and we accept a large variety of credit cards, checks and money transfer options. A small fee may be charged to provide you with secure and fast payment options.
We want to ensure that all balances are repaid in a timely manner for our clients. For payments under $100, we need to discuss the situation with you on the phone. Please contact a representative at 1 (800) 313-5169 x3191.
Fax: 1-800-313-5179
Phone: 1-800-313-5169 x3191
Our customer service representatives are available during modified work hours to accommodate most US time zones.

M-F, 8 am - 9 pm CT, S 8 am - 4 pm CT (Labor Day through Memorial Day)

M-Th, 8 am - 7 pm CT, F 8 am - 9 pm CT, S 8 am - 4 pm CT (Memorial Day through Labor Day) 
Wilber is here to mediate between you and the other party/parties to protect everyone’s privacy and safety. We recommend that you begin your conversation with us.
Yes via email at [email protected] or regular mail at 210 Landmark Drive, Normal, IL 61761. However, Wilber is here to help you resolve your claim, negotiate discounts or set up payment plans for you.  Also, if you believe you have been contacted in error, we want to correct our records.  Please contact a representative to discuss how you’ve been associated with the claim and determine whether discontinuing communication is appropriate.
We want to protect your privacy and ensure you only receive messages you want.  Opting-in will give you access to important account related reminders, account summary, easy payment options and payment confirmation.  If you opt in, you may stop these text messages at any time by responding STOP to the message you received.
Failure to comply with the Financial Responsibility Law may lead to penalties including driver’s license suspension. Consult your state regulations for more information.
Wilber is here to guide you through this process. Once you have settled your balance in full or received a signed Installment Agreement, Wilber can provide you the instructions to get your license released. For more information regarding this process or your account status please contact a Wilber representative at 800-313-5169 x3191 or consult your state regulations for more information.
Financial Responsibility Law applies to all traffic accidents resulting in personal injury, death or property damage in excess of a specific dollar amount defined by your state. Failure to comply with this law may lead to penalties, such as:

  • Monetary fines
  • Suspension of driver’s license
  • Suspension of registration
  • Could also affect future attempt to procure auto insurance
  • Increased Premiums

Please reference your own state's regulations in regards to penalties.
We are here to guide you; help you make your payment on time and to make sure you are well informed about your options. In most cases, when you make payments or settle your case, Wilber can provide you with documents to help you if you are required to appear in court or to get your driver’s license back.
The liable party is someone at-fault or responsible for causing damage or loss to another party.
At Wilber we review police reports and other documents to make sure we have the right contact. We understand sometimes people with the same name or same address could get contacted about a liability claim. We want to make sure to double check your identity and relationship to the responsible party. Call a representative to resolve this quickly or email documents proving error to [email protected]
Our bankruptcy department will review the claim and your unique situation. Email your bankruptcy papers to [email protected] or give us a call and we will guide you through the process.
Our support team is here to assist you. Have your attorney send us a letter of representation to [email protected] or contact a representative to provide attorney information at 800-313-5169 x3189. 
That’s great news, you took the first steps to settle your case. Please send us a copy of your court documents to [email protected] or contact a specialized representative at 800-313-5169 x3189 so that we may update your file.
Our client's records show that you were responsible for another party's loss and did not have insurance at the time of the incident. Wilber has been authorized to contact you to negotiate and settle this claim with you on behalf of the other party’s insurance company. If our information is incorrect, please contact us immediately so we can update our records.
Wilber can find out for you. If you had an active insurance policy at the time of the incident, you may be covered. You can call your insurance company, insurance agent, or call a Wilber representative at (800) 313-5169 x3191 and we can find out for you.
The assumption by a third party, such as an insurance company, of their insureds legal right to recover damages. For instance, when an insurance company pays for their insureds damages after an auto accident, they have the right to pursue the party that caused the damages.
Sometimes an amount claimed is too high to be paid in one payment. To help ease the load, Wilber provides an Installment Agreement or Payment Plan that allows you to pay the amount claimed weekly/bi-weekly or monthly. Signing the Installment Agreement may also help you to get your license reinstated if it has been suspended. To set-up a plan that fits your budget please contact a representative at (800) 313-5169 x3191.
Yes.  Before you sign it, please make sure to contact a notary public. This document needs to be notarized when signed. After we receive your original, signed and notarized, installment agreement, we will add our signature and send you a return copy in the mail.    
When someone stops paying under their original Installment Agreement, the original Installment Agreement is defaulted or cancelled. The State will be notified which may result in a new license suspension.  You will have to renegotiate a new Installment Agreement, if your State allows it. 
After Wilber provides you with a copy of your completed Installment Agreement, please make sure to keep a copy of yourself.  You then need to follow your State's instructions with regard to submitting or presenting the form to the DMV or other state financial responsibility office. 
Some states do require “ink on paper” as opposed to a copy of the document.  Please contact your local DMV or state financial responsibility office for instructions.  Our representatives will make sure you are given all the available options to receive this paperwork as timely as possible.  
When someone gets in an accident there is usually a police report written up about the details of the incident. The Accident Number is the document number at the top of the police report. It is requested or useful when you need to clarify certain details about the accident to the insurance company or court.  It is not required for full completion of an installment agreement or release.
Most legal documents like the Installment Agreement require a valid signature. A Notary Public is a legal witness to your signature. Notary Public can be found at most banks, libraries or other public financial institutions.
We can replace lost paperwork for a $100 fee. This fee includes updating the files, generating reports, reprinting and mailing of all documents to the desired address. Expedited documents may require an additional fee. Call a representative at (800) 313-5169 x3191 and they will be happy to take care of this quickly for you.
If you had insurance at the time of the incident, we can contact your carrier and sort things out for you. You can email us a photo of your insurance card or your policy number with the name of your insurance provider or agent, at [email protected]. If you need more guidance, please contact a representative at (800) 313-5169 x3191.
All your signed or uploaded documents are available at WilberPay.com once you sign in. You can also contact a representative at 1 (800) 313-5169 x3191 and request a copy to be emailed or mailed to you. *Fees may apply.
That depends on your state's rules and guidelines, but in many states the answer is yes. Consult your state's DMV for more information.  In many cases, Wilber has the right to request your state DMV to review a request for suspension if you were uninsured.  If your license is suspended as a result of this process, Wilber can provide you with the necessary documents to help you recover your suspended driver license.
Wilber and Associates offers Spanish language access services.  A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.
We can replace lost paperwork for a $100 fee. This fee includes updating the files, generating reports, reprinting and mailing of all documents to the desired address. Expedited documents may require an additional fee. Call a representative at (800) 313-5169 x3191 and they will be happy to take care of this quickly for you.
By mail: 10-14 business days.
By email: 1-3 business days.
Expedited email: <48 business hours.

We understand, sometimes fast is just not soon enough. You may expedite your paperwork preparation for an additional $50 for <48-hour processing. *Additional printing fees may apply. 
At Wilber we try to update our files right away, but it is possible you will receive mail or a phone call after you made a payment or paid off your full balance. Please feel free to contact a representative to notify us.  Our representatives are here to assist you and can update your account records.
At Wilber we understand, not everyone is able to make a payment in full. There are many options to settle your case. Feel free to set up a payment plan at WilberPay.com or contact a representative to discuss settlement or payment opportunities.  
At Wilber, our priority is to make it easy for everyone to make a payment and we accept a large variety of credit cards, checks and money transfer options. A small fee may be charged to provide you with secure and fast payment options.
We want to ensure that all balances are repaid in a timely manner for our clients. For payments under $100, we need to discuss the situation with you on the phone. Please contact a representative at 1 (800) 313-5169 x3191.
Fax: 1-800-313-5179
Phone: 1-800-313-5169 x3191
Our customer service representatives are available during modified work hours to accommodate most US time zones.

M-F, 8 am - 9 pm CT, S 8 am - 4 pm CT (Labor Day through Memorial Day)

M-Th, 8 am - 7 pm CT, F 8 am - 9 pm CT, S 8 am - 4 pm CT (Memorial Day through Labor Day) 
Wilber is here to mediate between you and the other party/parties to protect everyone’s privacy and safety. We recommend that you begin your conversation with us.
Yes via email at [email protected] or regular mail at 210 Landmark Drive, Normal, IL 61761. However, Wilber is here to help you resolve your claim, negotiate discounts or set up payment plans for you.  Also, if you believe you have been contacted in error, we want to correct our records.  Please contact a representative to discuss how you’ve been associated with the claim and determine whether discontinuing communication is appropriate.
We want to protect your privacy and ensure you only receive messages you want.  Opting-in will give you access to important account related reminders, account summary, easy payment options and payment confirmation.  If you opt in, you may stop these text messages at any time by responding STOP to the message you received.

Contact Us

If you couldn't find your answer above, or need to send us a letter or check, there are many other ways you can contact us. Our amazing customer service representatives are ready to help and guide you.

Customer Service 1 800 313 5169 ex. 3191

Call our friendly collection support representatives with any questions regarding account information or payment options.

Corporate Office 1 800 313 5169 ex. 3192

Insurance carriers can call their Account Managers to open a new account, check claim status or request any help.

Corporate Address

Send us a letter or check to our headquarters at:
210 Landmark Drive, Normal IL 61761

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