Help Center

Welcome to our help and resource center. You can find your answeres here or contact our support team with any questions you have. The information on this page does not constitute legal advice.

FAQs

All penalties general payment contact
Yes. Failure to comply with the Financial Responsibility Law can lead to penalties including driver’s license suspension. 
Wilber is here to guide you through this process. Once you have settled your balance in full or received a signed Installment Agreement, Wilber can provide you the instructions to get your license released. For more information regarding this process or your account status please contact a representative at 800-313-5169 x3191.
Financial Responsibility Law applies to all traffic accidents resulting in personal injury, death or property damage in excess of a specific dollar amount defined by the state. Failure to comply with this law may lead to penalties, such as:

  • Monetary fines
  • Suspension of driver’s license
  • Suspension of registration
  • Could also affect future attempt to procure auto insurance
  • Increased Premiums

There is no jail time penalty for not settling your balance. However, other penalties may apply when failing to comply with the Financial Responsibility Law.
Wilber is NOT here to send anyone to court. We are here to guide you; help you make your payment on time and to make sure you are well informed about your options. In most cases, when you make payments or settle your case, Wilber can provide you with documents to help you at your court appearance and to get your driver’s license back.
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The liable party is someone at-fault or responsible for causing damage or loss to another party.
At Wilber we review police reports and other documents to make sure we have the right contact. We understand sometimes people with the same name or same address could get contacted about a liability claim. We want to make sure to double check your identity and relationship to the responsible party. Call a representative to resolve this quickly or email documents proving error to debtnet@wilberpay.com
Our bankruptcy department will review the claim and your unique situation. Email your bankruptcy papers to debtnet@wilbergroup.com or give us a call and we will guide you through the process.
Our support team is here to assist you. Have your attorney send us a letter of representation to debtnet@wilbergroup.com or contact a representative to provide attorney information at 800-313-5169 x3189. 
That’s great news, you took the first steps to settle your case. Please send us a copy of your court documents to debtnet@wilbergroup.com or contact a specialized representative at 800-313-5169 x3189 so that we may update your file.
Important, this is not a scam. If you have received a letter or phone call from Wilber, our records show that you were responsible for a damage to another party and did not have insurance at the time of this incident. Wilber is authorized to negotiate and settle this claim with you on behalf of the other party’s insurance company. If our information is incorrect, please contact us immediately so we can update our records.
Insurance is there to financially protect you and people around you against possible loss or damage in return for payment of a premium. This can include a reoccurring payment plan over a period or as a one-time payment.
Wilber can find it out for you. If you had an active insurance policy at the time of the incident, you may be covered. You can call your insurance company or call a Wilber representative at (800) 313-5169 x3191 and we can find out for you.
Subrogation is defined as a legal right that allows one party (e.g., insurance company) to make a payment that is actually owed by another party (e.g., the other driver’s insurance company) and then collect the money from the party that owes the debt after the fact.
Sometimes a balance is too high to be paid in full. To help ease the load, Wilber provides an Installment Agreement or Payment Plan that allows you to pay the balance on your account weekly/bi-weekly or monthly. Signing the Installment Agreement can also help you to get your suspended license reinstated. To set-up a payment plan that fits your budget please contact a representative at (800) 313-5169 x3191.
No. And, before you sign it, please make sure to contact a notary public. This document needs to be notarized when signed. After we have received the original copy of your installment agreement, we will add our signature and send you a copy in the mail.
Fulfilling the Installment Agreement can help to avoid license suspension. When someone stops payment, the State will be notified which can result in a new license suspension.
You can take it to your local DMV, but it’s best to take it to the financial responsibility office of your state. Wilber will provide you with the necessary documents and instructions, but you will have to personally submit the documents.
Some states do require “ink on paper” as opposed to a copy of the document.  Our representatives know these states and will make sure you are given the all available options to receive this paperwork as timely as possible.
When someone gets in an accident there is usually a police report written up about the details of the incident. The Accident Number is the document number at the top of the police report. It is requested or useful when you need to clarify certain details about the accident to the insurance company or court.  It is not required for full completion of an installment agreement or release.
When you fail to fulfill the Installment Agreement by missing your payment, your original agreement is defaulted and canceled. To avoid license suspension, you may negotiate and sign a new Installment Agreement if your state allows it.
Most legal documents like the Installment Agreement require a valid signature. A Notary Public is a licensed person who is authorized by law to validate documents. Simply put, they are a legal witness to your signature. Notary Public can be found at most banks, libraries or other public financial institutions. Click here to find notary public near you.
There is a $100 fee for replacing lost paperwork. This fee includes updating the files, generating reports, reprinting and mailing of all documents to the desired address. Call a representative at (800) 313-5169 x3191 and they will be happy to take care of this quickly for you.
If you had insurance at the time of the incident, we can contact your carrier and sort things out for you. You can also, email us a photo of your insurance card, or email us your account number with the name and address of your insurance provider at debtnet@wilbergroup.com. If you need more guidance, please contact a representative at (800) 313-5169 x3191.
All your signed or uploaded documents are available at WilberPay.com once you sign in. You can also contact a representative at 1 (800) 313-5169 x3191 and request a copy to be emailed or mailed to you. *Fees may apply.
That depends on your state's rules and guidelines, but in many states the answer is yes. Wilber has the right to request a review for suspension and provide you with the necessary documents to help you recover your suspended driver license.
Wilber and Associates offers Spanish language access services.  A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.
Don’t worry, Wilber can send you a copy. There is a $100 fee for replacing lost paperwork. This fee includes updating the files, generating reports, reprinting and mailing of all documents to the desired address. Call a representative at 1 (800) 313-5169 x3191 and they will be happy to take care of this quickly for you.
By mail: 10-14 business days.
By email: 1-3 business days.
Expedited email: <48 business hours.

We understand, sometimes fast is just not soon enough. You may expedite your paperwork preparation for an additional $50 for <48-hour processing. *Additional printing fees may apply. 
At Wilber we try to update our files right away, but it is possible you will receive a mail or phone call after you made a payment or paid off your full balance. Please feel free to contact a representative to notify us.  Our representatives are here to assist you and can update your account immediately.
At Wilber we understand, not everyone is able to make a payment in full. There are many options to settle your case. Set up a payment plan at WilberPay.com or contact a representative to discuss settlement opportunities.   *Discounts may apply
At Wilber, our priority is to make it easy for everyone to make a payment and we accept a large variety of credit cards, checks and money transfer options. We charge a small fee to provide you with secure and fast payment options.
We want to ensure that all balances are repaid in a timely manner for our clients. For payments under $100, we need to discuss the situation with you on the phone. Please contact a representative at 1 (800) 313-5169 x3191.
Fax: 1-800-313-5179
Phone: 1-800-313-5169 x3191
Our customer service representatives available during modified work hours to accommodate to most US time zone.

M-F, 8 am - 9 pm CT, S 8 am - 4 pm CT (Labor Day through Memorial Day)

M-Th, 8 am - 7 pm CT, F 8 am - 9 pm CT, S 8 am - 4 pm CT (Memorial Day through Labor Day) 
Wilber is here to mediate between you and the other party/parties to protect everyone’s privacy and safety. You should not contact them directly.
Wilber is here to help you resolve your claim, negotiate discounts or set up payment plans for you.  If you believe you have been contacted in error, we want to help to bring clarity to the situation.  Please contact a representative to discuss how you’ve been associated with the claim and determine whether discontinuing communication is appropriate.
We want to protect your privacy and ensure you only receive messages you want.  Opting-in will give you access to important account related reminders, account summary, easy payment options and payment confirmation. You may stop these text messages at any time by responding STOP to the message you received.
Yes. Failure to comply with the Financial Responsibility Law can lead to penalties including driver’s license suspension. 
Wilber is here to guide you through this process. Once you have settled your balance in full or received a signed Installment Agreement, Wilber can provide you the instructions to get your license released. For more information regarding this process or your account status please contact a representative at 800-313-5169 x3191.
Financial Responsibility Law applies to all traffic accidents resulting in personal injury, death or property damage in excess of a specific dollar amount defined by the state. Failure to comply with this law may lead to penalties, such as:

  • Monetary fines
  • Suspension of driver’s license
  • Suspension of registration
  • Could also affect future attempt to procure auto insurance
  • Increased Premiums

There is no jail time penalty for not settling your balance. However, other penalties may apply when failing to comply with the Financial Responsibility Law.
Wilber is NOT here to send anyone to court. We are here to guide you; help you make your payment on time and to make sure you are well informed about your options. In most cases, when you make payments or settle your case, Wilber can provide you with documents to help you at your court appearance and to get your driver’s license back.
The liable party is someone at-fault or responsible for causing damage or loss to another party.
At Wilber we review police reports and other documents to make sure we have the right contact. We understand sometimes people with the same name or same address could get contacted about a liability claim. We want to make sure to double check your identity and relationship to the responsible party. Call a representative to resolve this quickly or email documents proving error to debtnet@wilberpay.com
Our bankruptcy department will review the claim and your unique situation. Email your bankruptcy papers to debtnet@wilbergroup.com or give us a call and we will guide you through the process.
Our support team is here to assist you. Have your attorney send us a letter of representation to debtnet@wilbergroup.com or contact a representative to provide attorney information at 800-313-5169 x3189. 
That’s great news, you took the first steps to settle your case. Please send us a copy of your court documents to debtnet@wilbergroup.com or contact a specialized representative at 800-313-5169 x3189 so that we may update your file.
Important, this is not a scam. If you have received a letter or phone call from Wilber, our records show that you were responsible for a damage to another party and did not have insurance at the time of this incident. Wilber is authorized to negotiate and settle this claim with you on behalf of the other party’s insurance company. If our information is incorrect, please contact us immediately so we can update our records.
Insurance is there to financially protect you and people around you against possible loss or damage in return for payment of a premium. This can include a reoccurring payment plan over a period or as a one-time payment.
Wilber can find it out for you. If you had an active insurance policy at the time of the incident, you may be covered. You can call your insurance company or call a Wilber representative at (800) 313-5169 x3191 and we can find out for you.
Subrogation is defined as a legal right that allows one party (e.g., insurance company) to make a payment that is actually owed by another party (e.g., the other driver’s insurance company) and then collect the money from the party that owes the debt after the fact.
Sometimes a balance is too high to be paid in full. To help ease the load, Wilber provides an Installment Agreement or Payment Plan that allows you to pay the balance on your account weekly/bi-weekly or monthly. Signing the Installment Agreement can also help you to get your suspended license reinstated. To set-up a payment plan that fits your budget please contact a representative at (800) 313-5169 x3191.
No. And, before you sign it, please make sure to contact a notary public. This document needs to be notarized when signed. After we have received the original copy of your installment agreement, we will add our signature and send you a copy in the mail.
Fulfilling the Installment Agreement can help to avoid license suspension. When someone stops payment, the State will be notified which can result in a new license suspension.
You can take it to your local DMV, but it’s best to take it to the financial responsibility office of your state. Wilber will provide you with the necessary documents and instructions, but you will have to personally submit the documents.
Some states do require “ink on paper” as opposed to a copy of the document.  Our representatives know these states and will make sure you are given the all available options to receive this paperwork as timely as possible.
When someone gets in an accident there is usually a police report written up about the details of the incident. The Accident Number is the document number at the top of the police report. It is requested or useful when you need to clarify certain details about the accident to the insurance company or court.  It is not required for full completion of an installment agreement or release.
When you fail to fulfill the Installment Agreement by missing your payment, your original agreement is defaulted and canceled. To avoid license suspension, you may negotiate and sign a new Installment Agreement if your state allows it.
Most legal documents like the Installment Agreement require a valid signature. A Notary Public is a licensed person who is authorized by law to validate documents. Simply put, they are a legal witness to your signature. Notary Public can be found at most banks, libraries or other public financial institutions. Click here to find notary public near you.
There is a $100 fee for replacing lost paperwork. This fee includes updating the files, generating reports, reprinting and mailing of all documents to the desired address. Call a representative at (800) 313-5169 x3191 and they will be happy to take care of this quickly for you.
If you had insurance at the time of the incident, we can contact your carrier and sort things out for you. You can also, email us a photo of your insurance card, or email us your account number with the name and address of your insurance provider at debtnet@wilbergroup.com. If you need more guidance, please contact a representative at (800) 313-5169 x3191.
All your signed or uploaded documents are available at WilberPay.com once you sign in. You can also contact a representative at 1 (800) 313-5169 x3191 and request a copy to be emailed or mailed to you. *Fees may apply.
That depends on your state's rules and guidelines, but in many states the answer is yes. Wilber has the right to request a review for suspension and provide you with the necessary documents to help you recover your suspended driver license.
Wilber and Associates offers Spanish language access services.  A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.
Don’t worry, Wilber can send you a copy. There is a $100 fee for replacing lost paperwork. This fee includes updating the files, generating reports, reprinting and mailing of all documents to the desired address. Call a representative at 1 (800) 313-5169 x3191 and they will be happy to take care of this quickly for you.
By mail: 10-14 business days.
By email: 1-3 business days.
Expedited email: <48 business hours.

We understand, sometimes fast is just not soon enough. You may expedite your paperwork preparation for an additional $50 for <48-hour processing. *Additional printing fees may apply. 
At Wilber we try to update our files right away, but it is possible you will receive a mail or phone call after you made a payment or paid off your full balance. Please feel free to contact a representative to notify us.  Our representatives are here to assist you and can update your account immediately.
At Wilber we understand, not everyone is able to make a payment in full. There are many options to settle your case. Set up a payment plan at WilberPay.com or contact a representative to discuss settlement opportunities.   *Discounts may apply
At Wilber, our priority is to make it easy for everyone to make a payment and we accept a large variety of credit cards, checks and money transfer options. We charge a small fee to provide you with secure and fast payment options.
We want to ensure that all balances are repaid in a timely manner for our clients. For payments under $100, we need to discuss the situation with you on the phone. Please contact a representative at 1 (800) 313-5169 x3191.
Fax: 1-800-313-5179
Phone: 1-800-313-5169 x3191
Our customer service representatives available during modified work hours to accommodate to most US time zone.

M-F, 8 am - 9 pm CT, S 8 am - 4 pm CT (Labor Day through Memorial Day)

M-Th, 8 am - 7 pm CT, F 8 am - 9 pm CT, S 8 am - 4 pm CT (Memorial Day through Labor Day) 
Wilber is here to mediate between you and the other party/parties to protect everyone’s privacy and safety. You should not contact them directly.
Wilber is here to help you resolve your claim, negotiate discounts or set up payment plans for you.  If you believe you have been contacted in error, we want to help to bring clarity to the situation.  Please contact a representative to discuss how you’ve been associated with the claim and determine whether discontinuing communication is appropriate.
We want to protect your privacy and ensure you only receive messages you want.  Opting-in will give you access to important account related reminders, account summary, easy payment options and payment confirmation. You may stop these text messages at any time by responding STOP to the message you received.

Contact Us

If you couldn't find your answer above, or need to send us a letter or check, there are many other ways you can contact us. Our amazing customer service representatives are ready to help and guide you.

Customer Service 1 800 313 5169 ex. 3191

Call our friendly collection support representatives with any questions regarding account information or payment options.

Corporate Office 1 800 313 5169 ex. 3192

Insurance carriers can call their Account Managers to open a new account, check claim status or request any help.

Corporate Address

Send us a letter or check to our headquarters at:
210 Landmark Drive, Normal IL 61761

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