Privacy Notice

This privacy notice discloses the privacy practices for Wilberpay.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization. Unless you ask us not to, we may contact you via email in the future to notify you of any issues with your payment or to discuss your claim.

Your Access To and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, recovery agent) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 309-834-2580 or via email.

California Residents

CCPA Notice

The California Consumer Privacy Act (CCPA) requires that we disclose the categories of personal information we typically collect about a consumer. Those categories are:

  1. personal identifying information, like name, address and account number, as well as other identifying information, which we obtain from our client, skip trace tools and the consumer;
  2. characteristics such as age, gender, etc., which we obtain from our client and the consumer;
  3. internet activity, which we collect if the consumer visits our payment portal; and
  4. professional and employment related information, which we obtain from the consumer.

All of the information collected will be used for subrogation or debt collection purposes only. Our privacy policies can be found at www.wilbergroup.com. Wilber & Associates does not and will not sell personal information. The CCPA allows consumers to request that businesses delete information that is collected, but it also provides for some exceptions. Wilber & Associates believes that it falls within an exception. If you wish to request the categories of information or the actual information we have collected about you, or wish to request deletion, please call us at 309-834-2580 or log into our website at www.wilbergroup.com and click on the Privacy link. To request this notice be provided in an alternative format, please email us at privacypolicy@wilbergroup.com.

CCPA Privacy Policy
  1. A consumer has the right to request that the business disclose the following:
    1. The categories of personal information we collect;
    2. The categories of sources from which the personal information is collected;
    3. The purpose for collecting the personal information;
    4. The categories of third parties with whom the business shares persona information; and
    5. The specific pieces of personal information we have collected, disclosed, or sold.
  2. We typically collect the following categories of personal information about a consumer for debt collection purposes only:
    1. personal identifying information, like name, address and account number, as well as other identifying information, which we obtain from our client, skip trace tools and the consumer;
    2. characteristics such as age, gender, etc., which we obtain from our client and the consumer;
    3. internet activity, which we collect if the consumer visits our payment portal; and
    4. professional and employment related information, which we obtain from the consumer.
  3. We do not sell any personal information to third parties, and we do not disclose information to credit reporting agencies.
  4. The California Consumer Privacy Act provides for the right for consumers to request deletion of their information, subject to various exceptions. The information that Wilber & Associates has generally falls within an exception and does not have to be deleted upon request. Nonetheless, such a request can be made to Wilber & Associates at 309-834-2580. Once we receive your request, we will compare information you provided with the information Wilber & Associates already has. If we can verify that the request came from you, we will respond to your request to delete. We will match 2-3 identifying, personal information data points to verify that the request came from the consumer. If we cannot verify that the request came from the consumer, we will notify consumer.
  5. The California Consumer Privacy Act also provides for the right to opt out of the sale of personal information. However, we do not sell personal information.
  6. The consumer has a right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the California Consumer Privacy Act.
  7. A consumer can designate an authorized agent to make a request under the California Consumer Privacy Act. The consumer must provide either a power of attorney or written authorization.
  8. For questions, we can be reached at 309-834-2580.
  9. To request this notice be provided in an alternative format, please email us at privacypolicy@wilbergroup.com.
  10. This privacy policy was last updated on 30 January 2020.